Contact us

Have a question before you order, or need help with one already placed? Most answers are already on the site and take one click, so start with the list below. If you would rather ask a person, send us a message and we reply within one business day.

Before you write

Quick answers

Many questions have an instant answer here, with no waiting for a reply:

Verify a COA to look up the certificate of analysis for any lot.
How to pay for accepted cards and checkout help.
Shipping and delivery for dispatch times, transit, and cost.
Track your order for live shipping status and your order number.
FAQ for the questions we hear most.
Browse all peptides for the full catalog, with a certificate of analysis on every lot.

Send us a message Prefer email

Customer support

Orders, shipping, certificates of analysis, and anything about your account.

support@rttpeptides.com

Wholesale and press

Bulk pricing, lab and reseller accounts, and media enquiries.

wholesale@rttpeptides.com

What to expect

Response time and hours

Response timeWithin 1 business day

Support hoursMon to Fri, 9 to 5 ET

Ships fromThe United States

Messages sent over the weekend or on a US holiday are answered the next business day. Including your order number, if you have one, helps us reply faster.

Questions

Contact FAQ

How fast will I hear back?

We reply to every email within one business day. Our support hours are Monday to Friday, 9 to 5 ET, so a message sent over the weekend is answered the next business day.

Do you have a phone number?

We handle support by email so every request is tracked and routed to the right person, with a written record you can refer back to. Email support@rttpeptides.com and we will reply within one business day.

How do I check my order status?

Use the Track your order page with the order number from your confirmation email for live carrier status. If anything looks wrong, email us with your order number and we will look into it right away.

Do you offer wholesale or bulk pricing?

Yes. Write to wholesale@rttpeptides.com or see the Wholesale page for volume pricing and lab accounts.

All products are supplied as research reagents for laboratory research use only. They are not drugs, foods, or supplements, and are not for human or animal use. Sales and shipping are within the United States only.